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Features in Bold360’s live chat app for website support are highly configurable.This allows you to customize Bold360 to your engagement requirements.Bold360, the market-leading omni-channel enterprise chat solution provides the best live chat for website customer care.You can use Bold360 to engage your customers through live chat, video chat*, email, SMS*, and Twitter*.Rated #1 by analysts, it is the industry’s only chat product to have been proven in both on-demand and on-site deployments for more than a decade.An integral part of e Gain’s customer service software suite, e Gain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications in the suite.

Agents can also leverage live video chat apps to keep in touch with out-of-town clients, update buyers about small changes that have been made due to contingencies or inspections, or to simply show off their latest listing to other agents who are too busy in the field to swing by the broker open.Video chat features can then be activated using buttons on the Bold360 live chat window.This window then transforms into an adjustable video chat browser window in which customers and agents can collaborate to accomplish the customers’ goals.Some of the more comprehensive chat support software solutions, such as Bold360 from Log Me In, also include video chat software to enable companies to provide deeper, more personal engagement and interaction with their customers.Delivering online chat service enabled with video enhances customer service levels.

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